Online Training How To's


How do I print my certificate?

  1. From the learning platform homepage select Certificates.

  2. Links to certificates for all completed courses appear in the first section in PDF format. Take note of the ones ready for download in this screenshot below (1,2,3).

  3. From here you may save or print as desired.

 

How do I clear my cookies?

Below is the list of supported browsers with steps to take to clear your cookies. Please scroll down to your appropriate browser and follow the steps.

Chrome

  1. Open Chrome and at the top right of the browser, click the Menu button (three dots).
  2. Scroll down, hover over More tools and click on Clear browsing data.
  3. To delete everything, select All time.
  4. Next to Cookies and other site data and Cached images and files, check the boxes.
  5. Click Clear data.

FireFox

  1. Open Firefox and click the Menu button (three horizontal lines) and select Settings.
  2. Select the Privacy and Security panel and go to the Cookies and Site Data section.
  3. Click the Manage Data button. The Manage Cookies and Site Data dialog will appear.
  4. In the Search websites field, to remove all cookies and storage data for the website, click the Remove All Shown button.
  5. Click Save Changes.
  6. In the Removing Cookies and Site Data dialog that opens, click OK.
  7. Close the about preferences page.

Microsoft Edge

  1. Open Edge and click the Menu button (three dots) in the top right.
  2. Click Settings and then Privacy, search, and services in the right-side panel.
  3. Under Clear browsing data, click the Choose what to clear button.
  4. Select Cookies and other site data and then click Clear now.

Internet Explorer 11

  1. In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history.
  2. Select the Cookies and website data check box and then select Delete.

Safari for MAC

  1. In the Safari app on your Mac, choose Safari > Preferences.
  2. Click Privacy.
  3. Click Manage Website Data.
  4. Click Remove All

 

How do I disable pop-up blockers?

The steps required to disable pop-up blockers depend on the internet browser you're using to access the course. Below is a list of supported browsers and the steps necessary to disable popup blockers within each.

Chrome

  1. Open Chrome.
  2. At the top right, click the Menu button (three dots) and scroll down to choose Settings
  3. Click Advanced in the right-side panel
  4. Under Privacy and security in the middle of the screen, click Site settings.
  5. Scroll down and click Pop-ups and redirects.
  6. At the top, turn the setting to Allowed.

FireFox

  1. Open Firefox.
  2. Select the three horizontal bars in the upper right corner.
  3. Select Options.
  4. Select the Privacy and Security tab.
  5. To disable to the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  6. Close the window.
  7. Click OK.

Microsoft Edge

  1. Open MS Edge and click on the Menu button (three dots) in top right corner.
  2. Click on Settings and then Cookies and site permissions in the right-side panel.
  3. Scroll down to Pop-ups and redirects under the All permission section.
  4. Toggle off (turn off) to allow pop-ups.

Internet Explorer 11

  1. Open Internet Explorer.
  2. Select the Tools button and then click Internet options.
  3. On the Privacy tab, under Pop-up Blocker, select or clear the turn on Pop-up Blocker check box.
  4. Select OK.

Safari for MAC

  1. Open Safari and in the top left of the window, click on the Safari menu.
  2. Click Preferences in the drop-down menu.
  3. Click the Security tab found on the top row.
  4. Under Web content, uncheck Block pop-up windows.

 

How do I enable cookies in my browser?

Please scroll down to the appropriate browser's directions to learn how to enable cookies in your browser.

Chrome

  1. Open Chrome and click on the Menu button (three dots) in top right.
  2. Select Settings from the drop-down menu.
  3. Click Privacy and Security in the left panel and then click Cookies and other site data under the Privacy and Security section.
  4. Choose your preferred Cookies settings.
  5. Close Chrome and then restart to confirm the changes.

FireFox

  1. Open Firefox and in the top right corner, click on the Menu button (three lines).
  2. Choose Options.
  3. Click the Privacy & Security menu.
  4. Choose your preferred Browser Privacy/Cookie settings – standard, strict, or custom.
  5. Once you have configured your settings, you can close the tab and continue using Firefox.

Microsoft Edge

  1. Open Microsoft Edge and click on the Menu button (three dots) in the top right corner.
  2. Click on Settings in the dropdown menu.
  3. Click on Cookies and site permission in the left panel.
  4. Click on the Cookies and site data option.
  5. Toggle on to Allow sites to save and read cookie data (recommended).
  6. Restart the browser to confirm the changes.

Internet Explorer 11

  1. Open Internet Explorer and click on the gear in the top right.
  2. Select Internet Options from the dropdown menu.
  3. Go to the Privacy tab and click the Advanced button in the Settings section.
  4. Verify that Override automatic cookie handling is checked when the Advanced Privacy Settings window opens.
  5. Verify that First Party and Third-Party cookies are Accepted and click OK to enable cookies.
  6. Close all open browsers and then open IE again to confirm the changes.

Safari for MAC

  1. Open Safari and click on the Safari menu in the top left.
  2. Choose Preferences.
  3. Click the Privacy tab.
  4. Choose your preferred Cookies and tracking settings.
  5. Close the preference window and continue using Safari.

 

 


How do I print my certificate?

  1. From the learning platform homepage select Certificates.

  2. Links to certificates for all completed courses appear in the first section in PDF format.

  3. From here you may save or print as desired.