Performance and Conduct

The words “can’t” and “won’t” can help you determine if you are dealing with a performance problem or a conduct issue. For example, if an employee makes frequent errors but is trying to do the job (“can’t”), it is likely that he/she is having performance issues. An example of a conduct problem is when an employee flatly refuses to complete assigned work or follow company policy (“won’t”).

To see premium content, sign in below or get HRCalifornia.
Remember Email
Not a Member? Try HRCalifornia free for 15 days.​