​​CalChamber Customer ServiceTeam
Our Customer Service Team is here to help you!


Product & Ordering Support ​​​​​​​​​


  • » Forms Downloads

    To access the latest forms and addendums for your product, please click on the link to your product below. Please have the product code printed inside the back cover of your book available.

    NOTE: For software downloads, please click here.

    2016 Product Forms:

    » HR Quick Guide for California Employers
    » California Labor Law Digest

    2015 Product Forms:

    » HR Quick Guide for California Employers
    » California Labor Law Digest

    Other Product Forms:

    Workers' Compensation Pamphlet -
    • Open the English or Spanish Word document and save the file to your computer. You will need Avery Labels 6878, or a comparable size (3 1/3" x 4").
    • Add your company’s current information by deleting the lines after each entry and typing in your information. Then copy and paste that information into the remaining blank label spaces.
    • Print the labels and apply to the back panel of the Workers’ Compensation pamphlet in the space above the line.
    •  
  • » Product Downloads

    If you lose your unlocking code, go to Your Account and find your code in Order History Details or call Tech Support at (800) 700-4044.

    EMPLOYEE HANDBOOK CREATOR

    Employee Handbook Creator is CalChamber's online tool that replaced the Employee Handbook Software. You easily access from your PC/Mac desktop or tablet through a yearly subscription. No more software to install and update. If you have purchased a subscription, click here to access Employee Handbook Creator. Sign in using your CalChamber username and password. Once you accept the Terms of Use, and select Continue from the Welcome page, the system will navigate to the Your Handbooks page.

    2016 CALIFORNIA LABOR LAW DIGEST SOFTWARE (Now Mac compatible!)

    2016 Labor Law Digest SoftwareVersion 2016.6.1 *Please note: Use of this product requires Adobe's Integrated Runtime (AIR). If you do not currently have AIR installed on this system, one will be installed automatically for you. If you prefer, you may also download and install AIR manually before installing this software.

    When you order software from the California Chamber of Commerce Web site, you may download it immediately. A download link and software unlocking code are provided on both your store receipt and order confirmation e-mail. Software downloaded from our Web site is always the latest version available.

    Previous Software Releases (at bottom):

    Download Adobe Reader to use the forms. We recommend the latest available Reader version.

    Download Instructions

    Step 1

    Click on the software product download link. Choose either run or save from the download window. Run will install the software with no extra files remaining on your computer. Save will download and save the install file to your computer; You will need to run this file after download to complete software installation.

    Step 2

    If you picked save from the download menu, locate the file you just downloaded. Double-click on the file to start the installation.

    Step 3

    Follow the installation instructions on your screen.

    Hardware/Software Requirements

    All of our software products require a Windows compatible PC with Pentium processor; Windows 2000, Windows XP , Windows Vista or Windows 7; Super VGA monitor with a color palette set at 256 colors or better; and Adobe Reader 8 or later (Adobe Reader is only required for Labor Law Digest).

    What's an Access Code?

    An access code is an authorization key that you receive when you purchase one of the software products that are available here for download. You will be asked to enter that code when you start a software product. The unlocking code is given in your store order receipt and your e-mail order confirmation. If you ordered your software on the store site, you can go to Your Account and within your order details, you can locate your access code.

    Adobe Reader

    Labor Law Digest requires Acrobat Reader to download and fill in forms. Acrobat Reader is a free product distributed by Adobe. If you already have Reader installed on your system, no action is required. If you do not have Reader installed, click on the Adobe link to download and install it.

    Note: Labor Law Digest will not work with either Acrobat Standard or Professional.

    Previous Releases of Software Products

    2015 EDITION SOFTWARE

    2015 California Labor Law Digest Software Version 2015.01.07 Click Here to Register.

    We highly recommend you use the latest release of our software. In case you need to reinstall a previous release of our software, contact Technical Support at (800) 700-4044.
  • » Discounts

    Membership Discounts

    Executive and Preferred Members receive 20 percent off all Chamber compliance products, including the comprehensive Labor Law Digest and online training. View Membership.

    Online Training Quantity Discounts

    Special quantity discounts are given when you purchase online training for more than 50 employees. Visit the individual product pages for more detail:

    Preventing Harassment Online Course—2 Hour Supervisor Version

    Preventing Harassment Online Course—Employee Version

    Priority Codes

    Throughout the year, we have special offers that may give you a product discount, free shipping or a gift certificate upon purchase. If you receive a mailer or e-mail with a priority code, add the appropriate product to your cart, and then enter your priority code in the checkout process to receive the special offer.
  • » Shipping

    Several UPS shipping options are available. All purchases made after 2 pm PST, Monday-Friday will be processed the next business day.

    The majority of our orders are shipped via UPS ground—Standard Shipping. Products will arrive to your destination in 3-5 business days after receipt of your order.

    Shipping costs are determined by the dollar value of the product plus a fulfillment fee. In the check out process, you will see your shipping cost before you complete your transaction and you also have the ability to pick a different shipping method before proceeding.

    There is no shipping fee for software downloads, online training, membership or seminars/webinars. 

    Order Subtotal Shipping Charge*​
             Up to $26.00         $5.99
        $26.01 - $50.00        $8.00
        50.01 - $100.00      $10.50
     $100.01 - $200.00          $12.50
     $200.01 - $300.00      $15.50
     $300.01 - $500.00      $18.50
    $500.01 - $1000.00      $21.50
           Over $1000.00 2.5% of Subtotal
    *Calculated on subtotal before discount(s)

    Standard Shipping: Orders will ship the next business day UPS 1 or 2 Day Delivery: Orders received by 2:00 p.m. PT will ship the same day—after 2:00 p.m. PT, shipped the next business day.
  • » International Orders

    We accept orders from Canada through the Web site but do not process any other international orders online. Please call (800) 331-8877 to place any international order.
  • » Order Status​

    Track Your Order

    To track the status of a recently placed order, log in to Your Account with the e-mail address and password you used during Web order purchase, and select Order History. If you forgot your password, please use the Forgot Password feature.

    If you did not order through the Web site but still want to track your order or look at your order history, go to Your Account and create an account. Our database will match up your company name and e-mail address to your existing record so you can create an account. After you create your account, you can log in to Your Account using your e-mail address and password and check orders, etc.

    If you chose UPS delivery, you will receive a shipping confirmation e-mail after the order has been shipped that includes your tracking number and the items that have been shipped.

    Order Confirmation

    On the last page of the order process on the Web site, you will receive your order confirmation. On that confirmation, your invoice total is calculated, including the tax, shipping charges and any applicable discounts. An e-mail will follow that we have received your order and it will list your order in detail with the expected arrival time. If you ordered software by credit card, you will see your unlocking code on the order confirmation.
  • » Software Access Codes

    Access codes are provided when you order any of our online products. You will receive an order confirmation followed by an email providing instructions and the code to access the online product. Your access code is always available from My Account under Order History.

    For publications with access codes to downloadable forms, you can locate the link to the forms download page and the access code on the inside front and back covers of your publication.

    For additional assistance please call Customer Service at 800-331-8877 Monday – Thursday 8 a.m. to 5 p.m. (PST) and Friday 8 a.m. to 4 p.m. (PST).
  • » Return Policy

    All products may be returned within 30 days for a refund. Shipping and handling are nonrefundable. A 15 percent restocking charge will be assessed after 60 days on all returns. No credit will be given after four months from the date invoiced.

    A return authorization number is required for all returns. Call (800) 331-8877 to obtain a return number. All shipments must be returned via UPS or other traceable method (certified/insured) to prevent loss. Any package returned to the California Chamber of Commerce but not received (lost) will continue to be due and payable.

    Items missing from the delivery must be reported within 30 days.
  • » Payment Methods

    We accept the following credit cards: American Express, MasterCard and Visa.
  • » Sales Tax

    For orders in California, sales tax is calculated at state level. For orders in Sacramento City, Sacramento County and the City of West Sacramento local and state tax apply. For orders outside California, there is no sales tax.

    The Internet Tax Freedom Act, signed into law on Oct. 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.
  • » ​Secure Shopping

    We use Secure Sockets Layer (SSL) and VeriSign to encrypt your credit card number, name and address before transmission, so only CalChamber is able to decode your information.

    To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts as well.

    With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
  • » Standing Orders

    Select Standing Order and receive next year's product automatically.  We'll remind you by mail prior to shipping, and you can modify or cancel your order at any time.  Standing Order products are updated annually so there is no need to worry about staying on top of new laws. Added bonus!

    Products available to be placed on Standing Order

    » Required Notices Kit with Poster (laminated or non-laminated, English or Spanish, with or without Poster ProtectSM)
    » Required Notices Kit – Pamphlets Only (English or Spanish) 
    » California and Federal Employment Poster (laminated or non-laminated, English or Spanish, with or without Poster ProtectSM) 
    » California Paid Family Leave Pamphlets (English or Spanish) 
    » Unemployment Insurance Pamphlets—UI (English or Spanish)
    » State Disability Insurance Pamphlets—SDI (English or Spanish) 
    » Workers' Compensation Pamphlets (English or Spanish) 
    » Sexual Harassment Pamphlets (English or Spanish) 
    » HR Quick Guide for California Employers 
    » California Labor Law Digest (Book or Download) 
    » California Labor Law Digest and California Employer Update Newsletter (Book and Newsletter)
    » California Employee Handbook Creator Online Tool (English or Spanish)
    » San Jose Minimum Wage Poster (Includes 4 languagesEnglish, Spanish, Chinese and Vietnamese)
    » San Fransico Labor Law Poster (Includes 6 languagesEnglish, Spanish, Chinese, Vietnamese, Russian and Tagalog)

    FAQs

    How can I change or cancel my Standing Order?
    If you would like to change or cancel your Standing Order, please call 800-331-8877.

    When does the product start to ship?
    Standing Order products will ship as the new products arrive in our warehouse, normally throughout December.

    What about poster changes throughout the year, not just in January?
    Poster Protect® can be added to your poster order for a nominal fee which will provide you with a new poster at no additional charge if any mandatory changes occur to state or federal employment law posting requirements during the calendar year. Find out more on the California and Federal Employment Poster and Required Notices Kit product pages.

    Details
    You can modify or cancel your Standing Order at any time.
  • » ​Satisfaction Guaranteed

    Our compliance products set the industry standard. That's why, if you are not 100% satisfied, you can simply return your unused purchase within 30 days for a full refund.

    Please note: Shipping and handling charges are non-refundable.

Contact Us

Customer Service & Support H​ou​r​​s

Monday-Thursday 8am-5pm PST, Friday 8am-4pm PST​


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(800) 331-8877


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(800) 649-4921


Technical Support

(800) 700-4044

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