​​CalChamber Customer ServiceTeam
Our Customer Service Team is here to help you!

FAQs ​​​​​​​​​

  • » Employee Handbook Creator FAQs

    For FAQs and an overview of CalChamber's Employee Handbook Creator, please visit the CalChamber's store product page by clicking here.
  • » California Labor Law Digest FAQs

    For FAQs and an overview of the California Labor Law Digest, please visit the CalChamber's store product page by clicking here.
  • » Learning Management System (LMS) FAQs

    For FAQs and an overview of the Learning Management System (LMS), please visit the CalChamber's store product page by clicking here.
  • » Can I return an item I purchased?

    All products may be returned within 30 days for a refund. Shipping and handling are nonrefundable. A 15 percent restocking charge will be assessed after 60 days on all returns. No credit will be given after four months from the date invoiced.

    A return authorization number is required for all returns. Call (800) 331-8877 to obtain a return number. All shipments must be returned via UPS or other traceable method (certified/insured) to prevent loss. Any package returned to the California Chamber of Commerce but not received (lost) will continue to be due and payable.

    Items missing from the delivery must be reported within 30 days.
  • » How are shipping charges calculated?

    Several UPS shipping options are available. All purchases made after 2 pm PST, Monday-Friday will be processed the next business day.

    The majority of our orders are shipped via UPS ground - Standard Shipping. Products will arrive to your destination in 3-5 business days after receipt of your order.

    Shipping costs are determined by the dollar value of the product plus a fulfillment fee. In the check out process, you will see your shipping cost before you complete your transaction and you also have the ability to pick a different shipping method before proceeding.

    There is no shipping fee for software downloads, online training, membership or seminars/webinars. 

    Order Subtotal Shipping Charge*​
             Up to $26.00         $5.99
        $26.01 - $50.00        $8.00
        50.01 - $100.00      $10.50
     $100.01 - $200.00          $12.50
     $200.01 - $300.00      $15.50
     $300.01 - $500.00      $18.50
    $500.01 - $1000.00      $21.50
    Over $1000.00 2.5% of Subtotal
    *Calculated on subtotal before discount(s)

    Standard Shipping: Orders will ship the next business day UPS 1 or 2 Day Delivery: Orders received by 2:00 p.m. PT will ship the same day—after 2:00 p.m. PT, shipped the next business day.
  • » How do I track the status of my order?

    Track Your Order

    To track the status of a recently placed order, log in to Your Account with the e-mail address and password you used during Web order purchase, and select Order History. If you forgot your password, please use the Forgot Password feature.

    If you did not order through the Web site but still want to track your order or look at your order history, go to Your Account and create an account. Our database will match up your company name and e-mail address to your existing record so you can create an account. After you create your account, you can log in to Your Account using your e-mail address and password and check orders, etc.

    If you chose UPS delivery, you will receive a shipping confirmation e-mail after the order has been shipped that includes your tracking number and the items that have been shipped.

    Order Confirmation

    On the last page of the order process on the Web site, you will receive your order confirmation. On that confirmation, your invoice total is calculated, including the tax, shipping charges and any applicable discounts. An e-mail will follow that we have received your order and it will list your order in detail with the expected arrival time. If you ordered software by credit card, you will see your unlocking code on the order confirmation.
  • » What is an access code?

    Coming Soon
  • » How do I reset my account password?

    Coming Soon
  • » ​Why sh​ould I become a registered user?​

    By creating an account, you gain access to valuable tools to help make your shopping experience faster and easier. With an account at CalChamber, you have access to order management features such as tracking a specific order, getting a two-year history of all orders (both Web and non-Web), reviewing standing orders and accessing software unlocking codes. Account management features include updating your personal information, company information and address book, as well as changing your password.

Contact Us

Customer Service & Support H​ou​r​​s

Monday-Thursday 8am-5pm PST, Friday 8am-4pm PST​

Email Us

Send an e-mail

Customer Service & Support

(800) 331-8877

Membership Services

(800) 649-4921

Technical Support

(800) 700-4044

E-mail support

Site Feedback & Support

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