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Conflict/Stress Resolution

Performance - Performance Under Pressure 1 : Managing Stress in the Workplace
This course is intended primarily for entry-level managers who need to recognize and manage their own personal stress in the workplace. Stress is simply an organism's response to change, and can arise from a variety of positive and negative factors. On the job, professional pressures, technological changes, workplace uncertainties, and personal concerns can cause negative stress and lead to stress-related illnesses. This course will show you simple and effective ways to control your workplace stress. You'll learn to understand and recognize the causes of stress, to develop a systematic approach to dealing with stress, and to implement an action plan to manage your stressors and monitor your progress in reducing the negative effects of stress. Effectively managing your own personal stress will help you as a manager to lead a healthier, more productive life, and to be able to contribute more effectively to the goals of your organization.

Course Length: 1 hour and 15 minutes

Difficult People - Working With Difficult People
Explore how to work with difficult people, respond to changes, and cope with continued conflict.

Course Length: 3 hours

Intervention - Conflict Intervention
Conflict is inevitable. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.

Course Length: 2 hour and 7 minutes