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Customer Service: Fundamentals, Building Strong Relationships, Phone and Email Skills (Includes Simulation)

Purchase any of the Customer Service: Fundamentals, Building Strong Relationships, Phone and Email Skills courses that fits your need.

  • Phone and Email - Customer Service Via Phone and Email (Includes Simulation)
  • Relationships - Building Strong Customer Relationships (Second Edition) (Includes Simulation)



    Phone and Email - Customer Service Via Phone and Email (Includes Simulation)
    In this course, you will learn important principles and skills that you can utilize as a remote customer service representative.

    Course Length: 3 hours and 53 minutes


    Relationships - Building Strong Customer Relationships (Second Edition) (Includes Simulation)
    Customer service does not happen magically. It takes work. This course will give you an idea of how well your business is centered on the needs of its customers.

    Course Length: 2 hours and 10 minutes

    Browser:

    Apple Safari - http://www.apple.com/safari/download/
    Minimum requirement: Safari 3.0 and above
    Mozilla Firefox - http://www.mozilla.com/en-US/
    Minimum requirement: Firefox 2.0 and above
    Microsoft Internet Explorer - http://www.microsoft.com/windows/downloads/ie/getitnow.m spx (Users may also try running Microsoft Windows Update).
    Minimum requirement: Internet Explorer 6.0 and above
    Adobe Reader/Acrobat: http://get.adobe.com/reader/
    Minimum requirement: 6.0 and above
    Adobe Flash Player: http://get.adobe.com/flashplayer/
    Minimum requirement: 7.0 and above
    Minimum System Requirements:
    • 1024 x 768 screen resolution
    • Broadband internet connection
    • JavaScript Enabled
    • Cookies Enabled
    • Pop-up blockers disabled

    Some content has additional requirements. You will have a chance to see any content requirements before the content is launched.


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